Need Help?

Please get in touch with NSW Sexual Health Infolink nurse on 1800 451 624 or email here if:
  • You’re having difficulty getting drops of blood for your DBS HIV and hep C test.
  • You can’t find your validation code.
  • You haven’t received your DBS HIV and hep C test kit within a week of registering online (for people who do not have a test kit already).  
  • You’ve sent your DBS HIV and hep C test back and not heard from us in 2 weeks.
  • You want information or support about HIV, hep C or sexual health. 
If you think you have HIV or if you are experiencing flu-like symptoms (including fever, rash, headache, loss of appetite, muscle aches and swollen glands), please talk to a nurse on 1800 451 624 or speak to your doctor.

If you’ve had  sex without a condom within the last 3 days and are worried HIV has been passed on to you, please talk to a nurse on 1800 451 624. They may advise you to see a doctor for HIV prevention medication.
You could have HIV or hep C and not know.
Knowing if you have HIV is important for your own health and wellbeing and for preventing HIV from being passed on to other people.Medications may control HIV and reduce the risk of passing it on to others too.
Hep C may cause damage to the liver over time and can be passed on to other people through blood. Now there are medications (tablets) to cure Hepatitis C.
You can protect yourself and others from HIV by always using a condom if you have anal or vaginal sex. Condoms protect you and your partners against HIV, and other sexually transmissible infections (STIs).

You can also protect others from Hep C by being blood aware. Never share syringes, needles or injecting equipment. Always think of injecting and tattoo equipment as one use only
If you are worried you may have HIV, hep C or other STIs talk to your doctor or talk to a sexual health nurse on 1800 451 624 for more information. To find out more about hep C visit or call the Hepatitis Infoline on 1800 803 990.
NSW Sexual Health Infolink
The Sexual Health Infolink (SHIL) is a statewide confidential information and referral service for people with or at risk of HIV and other sexually transmitted infections. The service is staffed by sexual health nurses. Call 1800 451 624 from Monday to Friday, between 9am and 5.30pm.
PrEP (pre-exposure prophylaxis)
This is a HIV prevention method in which people who do not have HIV take a pill every day to reduce their risk of becoming infected with HIV.
PrEP is now available through the Australian Health Care system.
More Information on:
The NSW Ministry of Health
This research project is funded by the NSW Ministry of Health.
It aims to increase access and frequency of HIV testing by providing alternative testing options. These initiatives are described in the NSW HIV strategy 2016-2020.